📦 Refund & Return Policy – Elegant Pillow

Last updated: September 17, 2025

At Elegant Pillow, we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully before placing an order.

1. Returns

• You may request a return within 14 days of receiving your order.

• Items must be unused, in their original condition, and in the original packaging.

• Personalized or custom-made pillows cannot be returned unless defective or damaged during shipping.

2. Refunds

• Once your return is received and inspected, we will notify you by email.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the item was received damaged or incorrect.

3. Damaged or Defective Items

• If you receive a damaged or defective product, contact us immediately at support@elegantpillow.com

•  Avenue Port Saïd 11, [FES], [MOROCCO]

  0535768348